UK Government announced that they will suspend toll payment obligation for one year from 1st August 2020 to 31st July 2021, because of Covid-19 pandemic. This means that during the suspension period hauliers will not need to purchase a Levy when coming into the UK.
If customers have already paid an annual fee or a semi-annual fee, this can be refunded in appropriate proportion by means of a “discount application”. This application must be made via the customer account in the customer portal.